Refund Policy
Refund Policy
While personalized items are generally non-returnable under standard regulations, we value trust and fairness. If you're not happy with your order, we’ll do our best to make it right — including accepting returns. Of course, non-personalized items can be returned as well.
Please contact us at info@memocharm.com within 30 days of receiving your order.
Include your order number and the reason for your return. Our Customer Service team will review your request and provide further instructions if the return is approved.
Conditions for Returns
Returned items must be:
Unused and in the same condition as when you received them,
Including all original accessories, manuals, and packaging.
We reserve the right to refuse returns if these conditions are not met or if there is suspicion of misuse or abuse of the return policy.
Shipping Costs for Returns
You are responsible for the shipping costs of returning the item. We do not cover return shipping fees.
Damaged or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at info@memocharm.com so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Certain products cannot be returned, including:
Personalized Memo Charms (unless otherwise agreed),
Perishable goods (e.g., food, plants),
Personal care items, hazardous materials, flammable liquids, gases, sale items, and gift cards.
If you have questions about your specific item, please contact us.
Exchanges
To exchange an item, please return your original item first. Once the return is approved, place a new order for the item you want.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund is approved.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.
If you do not receive your refund within 15 business days after approval, please contact us at info@memocharm.com.